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The art of listening

By Kay Psencik, Frederick Brown and Stephanie Hirsh
August 2021
The Learning Principal, by Kay Psencik, Frederick Brown, and Stephanie Hirsh, is Learning Forward’s latest book in a series focused on putting professional learning at the heart of improvement for leaders, teams, and systems. The book is full of practical tools, many of which are useful for leaders at multiple levels, including principals. In the April 2021 issue of The Learning Professional, we shared a tool about implementing change effectively. In this issue, we’re featuring a tool about effective listening skills. Chapter 6 of the book homes in on the role leaders play in providing feedback and coaching as well as the skills they need to fulfill that role effectively. Listening is one of those core skills. As the authors write, “Effective listening skills are

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Kay Psencik served students and educators for over 30 years in Texas public schools as a teacher and school administrator. She has supervised, supported, and coached principals for over 40 years. Today, she is a senior consultant with Learning Forward, co-author of Becoming a Learning System and The Learning Principal, and author of Accelerating Student and Staff Learning and The Coach’s Craft. She is a professional certified coach with over 500 hours of coaching experience.

Chief Learning Officer/Deputy at Learning Forward | + posts

Frederick Brown is Learning Forward’s chief learning officer/deputy, where he leads the association’s business services and membership teams as well as overseeing program content for the Learning Forward Academy and conferences and institutes.

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Stephanie Hirsh retired in June 2019 after 31 years with Learning Forward, an international association of more than 13,000 educators committed to increasing student achievement through effective professional learning. Hirsh led the organization as its executive director for the last 13 years where she presented, published, and consulted on Learning Forward’s behalf across North America.


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