I gasped as I read the angry parent email that had been sent to the teacher and copied to me, her principal. I imagined the sinking feeling the teacher would have when she began to read what can best be described as a rant. Knowing how difficult this was for the teacher, I felt protective of her emotional state. I was also wary about getting myself in the middle of this parent-teacher conflict. Mrs. Smith’s two-page e-mail raged about how the teacher was overreacting to her 2nd-grade son’s classroom behavior. Overly dramatic phrases were sprinkled throughout, such as “This has made me question once and for all the efficacy of your methods” and “I await enlightenment.” This was one angry mother and one parent-teacher relationship