Nearly every school I’ve worked in has an “Anne” on its staff. Teachers talk about how Anne isn’t the teacher she used to be. Parents don’t want their children in Anne’s class. Students walk on eggshells, careful not to upset her. Some principals talk with Anne about the problems they see, while others complain about Anne to their administrative colleagues and stick their heads in the sand, counting the years until she finally retires. I know about the “Annes” in schools because I saw this scenario many times as a teacher and as a principal. This is one aspect of my leadership where I wish I had a do-over. Many times, I felt flustered with finding the right words to help this type of teacher. I once told a teacher she should consider retiring, and you can imagine how that went over! The confrontation model outlined in