Tools for Learning Schools, Winter 2012, Vol. 15, No. 2
Experts agree: Conflict creates better teams
While many see conflict as negative and destructive, it is an essential part of team dynamics and careful decision-making. Without disagreements, groups become subject to groupthink, a tendency to emphasize harmony over critical evaluation, resulting in poor decisions. Learn how to avoid groupthink by turning conflict into a positive force in team learning and growth.
Tool: Value of conflict
Help members of your team understand the value of conflict and hearing opposing points of view.
Tool: Conflicting viewpoints: Map the positive and negative interpretations of conflict
Use this tool after reading "Experts agree: Conflict creates better teams" to help team members understand how conflict may be either productive or destructive.